Returns & Exchanges
At FRÉ, we want you to be completely satisfied with your skincare journey. If a product isn't the right fit for your skin, we offer easy returns and exchanges within 30 days of purchase.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label to download and print at your convenience.
Pack and Ship
Securely place the items in their original packaging, attach the prepaid label to the outside of the box, and drop it off at any authorized carrier location.
Receive Your Refund
After our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing